Frequently asked questions

• Update: Delayed shipping for Wyze Cam v3

  Early orderers: Expect your order to ship in December. We recently sent out the following email to Wyze Cam v3 customers with an update about changes in shipping. Due to inventory issues and nation... Continue reading

• Camera is not connecting to the network

  If your Wyze Cam is having connection issues or timing out during setup, verify that you are trying to connect to the 2.4GHz network. Most WiFi routers have both 2.4GHz or 5GHz. The 5GHz network u... Continue reading

• New firmware for Wyze Cam v2 and Pan

  We've made a big change to Motion Detection. In our latest firmware version for Wyze Cam v2 and Pan, we've upgraded the vision algorithm for motion detection.  With the change, we now recommend usi... Continue reading

• Do I need a Base Station for the v3?

  No, the v3 works alone. Wyze Cam v3 is a wired camera that connects to your WiFi network directly, similar to almost all Wyze devices, including the Wyze Cam v2 and Pan. You do not need a base stat... Continue reading

• Scheduled Recording on Wyze Cam Outdoor

  Recording to a microSD card with your Wyze Cam Outdoor can be set to Scheduled Recording. With Scheduled Recording, the camera will record during a set time frame (ex: 12:00 PM to 5:00 PM). This is... Continue reading

• Sensor isn't connecting anymore after changing the battery

  If the battery dies in a sensor it may be unable to connect to the bridge even when replaced with a new battery. To prevent this problem, be sure to replace sensor batteries as soon as you see the ... Continue reading

• How is Person Detection different than Cam Plus?

  Price, Video Length, and more. The main differences between Person Detection and Cam Plus are the price for the service and the recorded video length when a person is detected. Legacy Person Detec... Continue reading

• Holiday Promotions FAQ

  Wyze has several awesome promotions going on for the holidays right now. Below are a few frequently asked questions to help detail each one. What are the current holiday promotions at Wyze? (Decemb... Continue reading

• When will my preordered product ship?

  Here's when to expect your preorder to ship. Use the table below to find the estimated shipping range for your preordered Wyze product.  🔈 For more details about these shipping dates, check out our... Continue reading

• Can I cancel my Wyze order?

  Yes, as long as it hasn't shipped yet. Change your mind on a Wyze purchase? As long as your order hasn't entered the shipping process yet, you should be able to cancel it at Wyze.com. Note: Your Or... Continue reading

• How do I check the status of my order?

  Order Status and Shipment Tracking Find updates on your order status from your Wyze account, or right in your email inbox! To check your order status via email: After submitting your order, you'll ... Continue reading

• Important: Update your Wyze app and firmware ASAP

  Update by 1/22/21 to continue to use Wyze Robot Vacuum and Wyze Lock. If you're a Wyze Robot Vacuum or Wyze Lock user, please update the Wyze app to the most recent version available in the Apple A... Continue reading