Poor Image Quality

If your Wyze Cam is blurry, grainy, or isn't showing the way you expect it to, there are a few troubleshooting steps you can try to see if it will fix it. 

Image_Quality_Issue.png

If you have a partially tinted image:

  1. Enter the Live Feed for the camera and allow it to completely connect. 
  2. Cycle Night Vision through AutoNVAuto.png, OnNVOn.png, and OffNVOff.png.

    Night_Vision_v2_Final.gif

  3. Confirm that your firmware is up-to-date by going to the Account tab and then select Firmware Upgrade. Here you will be able to see if you have the newest version. You also have the option to Upgrade All if a new firmware version is available.

    Firmware_Gif.gif


For blurry images, off-color images (purple/blue/green/etc.), fully tinted images, or partially tinted images that are unaffected by the above troubleshooting steps, please provide a screenshot to our Wyze Wizards for additional support.

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