Software and Firmware Known Bugs

These are some of the top issues that we are currently working on or have resolved.  

Description	OS or Device	Requested Information	Workaround	Status
Crackling sound when viewing Events	Camera firmware			In-progress
Recording to a micro SD card may stop when power is restored after an outage	Camera firmware			In-progress
Audio and video out of sync when viewing Playback from a micro SD card	Camera firmware			In-progress
WiFi signal strength showing as not supported	Wyze Cam v2		This does not impact Wyze Cam functionality	In-progress
Old order history not displaying in the app	Cloud		Contact customer support if you need to check on an order. Support Request Form	In-progress
Set shortcut action to mute/unmute notification and the Home tab bell icon doesn't change the status automatically	iOS/Android			In-progress
Missing notifications	Cloud/Platform			In-progress
Alexa and IFTTT service is unstable				In-progress
Sensor showing offline	Firmware	Insert a microSD card into the camera with the Bridge to collect a firmware log	Unplug then plug in the Bridge or reboot the camera with the Bridge	In-progress
Account page sharing user experience improvement	iOS/Android			In-progress

 

Resolved Bugs

Description	OS or Device	Requested Information	Workaround	Status
Event Video started late than thumbnail for non-CamPlus Videos	Firmware			Resolved
Increased two-way audio volume for Wyze Cam v2 and Pan	Firmware			Resolved
Viewing cameras are in a group forces close the group	iOS/Android			Resolved
An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras	Wyze Cam Outdoor			Resolved
The Wyze Cam Outdoor thumbnail did not update properly	Wyze Cam Outdoor			Resolved
Some Wyze Cam Outdoor cameras couldn't read the microSD card	Wyze Cam Outdoor			Resolved
Wyze Cam Outdoor showed false success when disabling Travel Mode	Wyze Cam Outdoor			Resolved
Cam Plus did not refresh after device setup	Android/iOS			Resolved
iOS live stream froze when using the live stream for extended periods of time	iOS			Resolved
Android app crashed when viewing the Events page	Android			Resolved
The Wyze app prevented audio from a Bluetooth headset and uses the call channel	Android			Resolved
Video and audio randomly froze	Android			Resolved
IFTTT service frequently disconnected from Wyze	Cloud			Resolved
Events were successfully deleted but the Events page fails to update	Android			Resolved
When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds	Android			Resolved
Some Wyze Cams had difficulty reading the micro SD card	Camera Firmware			Added the eject feature to the app to resolve
Google Home had unstable live streaming after connection	Camera Firmware			Resolved
CMC Events were not triggering IFTTT applets	Cloud			Resolved
Tablets without SMS function could not download the Wyze app from Google Play	Cloud			Resolved
Two-step verification setup failed in some conditions	Cloud			Resolved
Alexa command response for Wyze Cams was sometimes not stable	Cloud			Resolved
Some Wyze Cam Pans did not detect motion	Wyze Cam Pan			Resolved
Google Assistant live stream did not function for some users	Cloud/Firmware			Resolved
CMC videos did not have audio after downloading through the Wyze app	iOS/Android			Resolved
Some users repeatedly had to agree to the updated Privacy Policy	Cloud			Resolved
App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware	Android			Resolved
Some users could not input the verification code when creating a new Wyze account	Android			Resolved
Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled	Android			Resolved
Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem.	Camera firmware			Resolved
Google Assistant live stream was not stable (would disconnect unexpectedly)	Camera firmware			Resolved
CMC motion events did not trigger IFTTT rules	Cloud			Resolved
Tablets without SMS function could not download the Wyze app from Google Play	Cloud			Resolved
Two-factor authentication failed under some circumstances	Cloud			Resolved
Some users could not input the verification code when creating a new account	Android			Resolved
Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version	Android			Resolved
Some users received repeated requests to accept the updated privacy policy	Cloud			Resolved
CMC Event videos missing audio after download through the Wyze app	iOS/Android			Resolved
Google Assistant live stream not functioning	Cloud/Firmware			Resolved
Some Wyze Cam Pans did not detect motion	Wyze Cam Pan			Resolved
iPad can't select Saturday when setting Rule triggers	iOS			Resolved
CMC video won't zoom in when double tapped.	iOS/Android			Resolved
Missing push notifications for existing Event videos	Cloud/App			Resolved
Live stream lagging while using Android 7 and older devices	Android			Resolved
Notification video time and device time are not synced	iOS/Android			Resolved
The camera stops recording after losing WiFi connection	Firmware			Resolved
Deletion failed after trying to delete a device	Cloud			Resolved
Sharing event video from email shows wrong time	Android			Resolved
List of Shared Users missing in app	iOS/Android			Resolved
iOS 13 can't get SSID when adding a new product	iOS			Resolved
Rule history showing timeout	iOS/Android			Resolved
Feedback log was oversized	Camera Firmware			Resolved
App doesn't generate log	iOS			Resolved
Shared user didn't receive pop-up window	iOS/Android			Resolved
Time lapse videos won't download onto the phone or tablet while on the same network.	Camera firmware			Resolved
iOS 13 compatibility	iOS			Resolved
App crash when entering shipping info in Shop.	iOS/Android			Resolved
Camera live stream not showing the time stamp with hardware decoder on.	Android  Camera			Resolved
Issue with Start/End Time on the same day when setting up Schedule	Android			Resolved
Android issue report missing log in the email	Android			Resolved