Software and Firmware Known Bugs

These are some of the top issues that we are currently working on or have resolved.  

Description OS or Device Requested Information Workaround Status

Crackling sound when viewing Events

Camera firmware     In-progress

Recording to a micro SD card may stop when power is restored after an outage

Camera firmware     In-progress

Audio and video out of sync when viewing Playback from a micro SD card

 Camera firmware      In-progress

WiFi signal strength showing as not supported

Wyze Cam v2     This does not impact Wyze Cam functionality In-progress 

Old order history not displaying in the app

Cloud   Contact customer support if you need to check on an order.

Support Request Form
In-progress

Set shortcut action to mute/unmute notification and the Home tab bell icon doesn't change the status automatically

iOS/Android      In-progress

Missing notifications

Cloud/Platform      In-progress

Alexa and IFTTT service is unstable

      In-progress
Sensor showing offline Firmware

Insert a microSD card into the camera with the Bridge to collect a firmware log

Unplug then plug in the Bridge or reboot the camera with the Bridge In-progress

Account page sharing user experience improvement

iOS/Android      In-progress

 

Resolved Bugs

Description OS or Device Requested Information Workaround Status
Event Video started late than thumbnail for non-CamPlus Videos Firmware     Resolved
Increased two-way audio volume for Wyze Cam v2 and Pan Firmware     Resolved
Viewing cameras are in a group forces close the group iOS/Android     Resolved
An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras Wyze Cam Outdoor     Resolved
The Wyze Cam Outdoor thumbnail did not update properly Wyze Cam Outdoor     Resolved
Some Wyze Cam Outdoor cameras couldn't read the microSD card Wyze Cam Outdoor     Resolved
Wyze Cam Outdoor showed false success when disabling Travel Mode Wyze Cam Outdoor     Resolved
Cam Plus did not refresh after device setup Android/iOS     Resolved
iOS live stream froze when using the live stream for extended periods of time iOS     Resolved
Android app crashed when viewing the Events page Android     Resolved
The Wyze app prevented audio from a Bluetooth headset and uses the call channel Android     Resolved
Video and audio randomly froze Android     Resolved
IFTTT service frequently disconnected from Wyze Cloud     Resolved
Events were successfully deleted but the Events page fails to update Android     Resolved
When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds Android     Resolved
Some Wyze Cams had difficulty reading the micro SD card Camera Firmware     Added the eject feature to the app to resolve
Google Home had unstable live streaming after connection Camera Firmware     Resolved
CMC Events were not triggering IFTTT applets Cloud     Resolved
Tablets without SMS function could not download the Wyze app from Google Play Cloud     Resolved
Two-step verification setup failed in some conditions Cloud     Resolved

Alexa command response for Wyze Cams was sometimes not stable

Cloud     Resolved

Some Wyze Cam Pans did not detect motion

Wyze Cam Pan     Resolved

Google Assistant live stream did not function for some users

Cloud/Firmware     Resolved

CMC videos did not have audio after downloading through the Wyze app

iOS/Android     Resolved

Some users repeatedly had to agree to the updated Privacy Policy

Cloud     Resolved

App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware

Android     Resolved

Some users could not input the verification code when creating a new Wyze account

Android     Resolved

Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled

Android     Resolved

Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem.

Camera firmware     Resolved

Google Assistant live stream was not stable (would disconnect unexpectedly)

Camera firmware     Resolved

CMC motion events did not trigger IFTTT rules

Cloud     Resolved

Tablets without SMS function could not download the Wyze app from Google Play

Cloud     Resolved

Two-factor authentication failed under some circumstances

Cloud     Resolved

Some users could not input the verification code when creating a new account

Android     Resolved

Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version

Android     Resolved

Some users received repeated requests to accept the updated privacy policy

Cloud     Resolved

CMC Event videos missing audio after download through the Wyze app

iOS/Android     Resolved

Google Assistant live stream not functioning

Cloud/Firmware     Resolved

Some Wyze Cam Pans did not detect motion

Wyze Cam Pan     Resolved

iPad can't select Saturday when setting Rule triggers

iOS     Resolved

CMC video won't zoom in when double tapped.

iOS/Android     Resolved

Missing push notifications for existing Event videos

Cloud/App     Resolved

Live stream lagging while using Android 7 and older devices

Android     Resolved

Notification video time and device time are not synced

iOS/Android     Resolved

The camera stops recording after losing WiFi connection

Firmware     Resolved

Deletion failed after trying to delete a device

Cloud     Resolved

Sharing event video from email shows wrong time

Android     Resolved

List of Shared Users missing in app

iOS/Android     Resolved

iOS 13 can't get SSID when adding a new product

iOS     Resolved

Rule history showing timeout

iOS/Android     Resolved
Feedback log was oversized

Camera Firmware

    Resolved

App doesn't generate log

iOS     Resolved

Shared user didn't receive pop-up window

 iOS/Android     Resolved

Time lapse videos won't download onto the phone or tablet while on the same network.

Camera firmware     Resolved

iOS 13 compatibility

iOS     Resolved

App crash when entering shipping info in Shop.

iOS/Android     Resolved

Camera live stream not showing the time stamp with hardware decoder on.

Android 

Camera

    Resolved

Issue with Start/End Time on the same day when setting up Schedule


Android

   
Resolved

Android issue report missing log in the email

Android

    Resolved

 

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