These are some of the top issues that we are currently working on or have resolved.
Description | OS or Device | Requested Information | Workaround | Status |
Crackling sound when viewing Events |
Camera firmware | In-progress | ||
Recording to a micro SD card may stop when power is restored after an outage |
Camera firmware | In-progress | ||
Audio and video out of sync when viewing Playback from a micro SD card |
Camera firmware | In-progress | ||
WiFi signal strength showing as not supported |
Wyze Cam v2 | This does not impact Wyze Cam functionality | In-progress | |
Old order history not displaying in the app |
Cloud | Contact customer support if you need to check on an order. Support Request Form |
In-progress | |
Set shortcut action to mute/unmute notification and the Home tab bell icon doesn't change the status automatically |
iOS/Android | In-progress | ||
Missing notifications |
Cloud/Platform | In-progress | ||
Alexa and IFTTT service is unstable |
In-progress | |||
Sensor showing offline | Firmware |
Insert a microSD card into the camera with the Bridge to collect a firmware log |
Unplug then plug in the Bridge or reboot the camera with the Bridge | In-progress |
Account page sharing user experience improvement |
iOS/Android | In-progress |
Resolved Bugs
Description | OS or Device | Requested Information | Workaround | Status |
Event Video started late than thumbnail for non-CamPlus Videos | Firmware | Resolved | ||
Increased two-way audio volume for Wyze Cam v2 and Pan | Firmware | Resolved | ||
Viewing cameras are in a group forces close the group | iOS/Android | Resolved | ||
An IP address conflict issue prevented pairing with some Wyze Cam Outdoor cameras | Wyze Cam Outdoor | Resolved | ||
The Wyze Cam Outdoor thumbnail did not update properly | Wyze Cam Outdoor | Resolved | ||
Some Wyze Cam Outdoor cameras couldn't read the microSD card | Wyze Cam Outdoor | Resolved | ||
Wyze Cam Outdoor showed false success when disabling Travel Mode | Wyze Cam Outdoor | Resolved | ||
Cam Plus did not refresh after device setup | Android/iOS | Resolved | ||
iOS live stream froze when using the live stream for extended periods of time | iOS | Resolved | ||
Android app crashed when viewing the Events page | Android | Resolved | ||
The Wyze app prevented audio from a Bluetooth headset and uses the call channel | Android | Resolved | ||
Video and audio randomly froze | Android | Resolved | ||
IFTTT service frequently disconnected from Wyze | Cloud | Resolved | ||
Events were successfully deleted but the Events page fails to update | Android | Resolved | ||
When using hardware decoder, the beginning of the live stream was dark for 1-2 seconds | Android | Resolved | ||
Some Wyze Cams had difficulty reading the micro SD card | Camera Firmware | Added the eject feature to the app to resolve | ||
Google Home had unstable live streaming after connection | Camera Firmware | Resolved | ||
CMC Events were not triggering IFTTT applets | Cloud | Resolved | ||
Tablets without SMS function could not download the Wyze app from Google Play | Cloud | Resolved | ||
Two-step verification setup failed in some conditions | Cloud | Resolved | ||
Alexa command response for Wyze Cams was sometimes not stable |
Cloud | Resolved | ||
Some Wyze Cam Pans did not detect motion |
Wyze Cam Pan | Resolved | ||
Google Assistant live stream did not function for some users |
Cloud/Firmware | Resolved | ||
CMC videos did not have audio after downloading through the Wyze app |
iOS/Android | Resolved | ||
Some users repeatedly had to agree to the updated Privacy Policy |
Cloud | Resolved | ||
App prompted for a firmware upgrade when moving from grouped bulbs to individual bulbs though they were already on latest firmware |
Android | Resolved | ||
Some users could not input the verification code when creating a new Wyze account |
Android | Resolved | ||
Dark video for 1-2 seconds when viewing the live stream with hardware decoder enabled |
Android | Resolved | ||
Some Wyze Cams had trouble reading microSD cards. The eject feature addresses this problem. |
Camera firmware | Resolved | ||
Google Assistant live stream was not stable (would disconnect unexpectedly) |
Camera firmware | Resolved | ||
CMC motion events did not trigger IFTTT rules |
Cloud | Resolved | ||
Tablets without SMS function could not download the Wyze app from Google Play |
Cloud | Resolved | ||
Two-factor authentication failed under some circumstances |
Cloud | Resolved | ||
Some users could not input the verification code when creating a new account |
Android | Resolved | ||
Wyze Bulb prompt to upgrade firmware when already on the most recent firmware version |
Android | Resolved | ||
Some users received repeated requests to accept the updated privacy policy |
Cloud | Resolved | ||
CMC Event videos missing audio after download through the Wyze app |
iOS/Android | Resolved | ||
Google Assistant live stream not functioning |
Cloud/Firmware | Resolved | ||
Some Wyze Cam Pans did not detect motion |
Wyze Cam Pan | Resolved | ||
iPad can't select Saturday when setting Rule triggers |
iOS | Resolved | ||
CMC video won't zoom in when double tapped. |
iOS/Android | Resolved | ||
Missing push notifications for existing Event videos |
Cloud/App | Resolved | ||
Live stream lagging while using Android 7 and older devices |
Android | Resolved | ||
Notification video time and device time are not synced |
iOS/Android | Resolved | ||
The camera stops recording after losing WiFi connection |
Firmware | Resolved | ||
Deletion failed after trying to delete a device |
Cloud | Resolved | ||
Sharing event video from email shows wrong time |
Android | Resolved | ||
List of Shared Users missing in app |
iOS/Android | Resolved | ||
iOS 13 can't get SSID when adding a new product |
iOS | Resolved | ||
Rule history showing timeout |
iOS/Android | Resolved | ||
Feedback log was oversized |
Camera Firmware |
Resolved | ||
App doesn't generate log |
iOS | Resolved | ||
Shared user didn't receive pop-up window |
iOS/Android | Resolved | ||
Time lapse videos won't download onto the phone or tablet while on the same network. |
Camera firmware | Resolved | ||
iOS 13 compatibility |
iOS | Resolved | ||
App crash when entering shipping info in Shop. |
iOS/Android | Resolved | ||
Camera live stream not showing the time stamp with hardware decoder on. |
Android Camera |
Resolved | ||
Issue with Start/End Time on the same day when setting up Schedule |
|
Resolved |
||
Android issue report missing log in the email |
Android |
Resolved |