Plug is offline

If your Wyze Plug is shown as Offline in the Wyze app, there are a few troubleshooting steps that can be taken.

First, ensure that the outlet or fixture that the Wyze Plug is plugged into isn't controlled by a switch (such as a light switch or power strip.) If so, make sure it is turned on.

Power_On-off_no_shadow.png

Next, try and power-cycle the Plug by removing it from the outlet, waiting at least 5 seconds, and then plugging it back in.

If this is a one-off case, you can also try to setup the Plug again. Start by removing it from the Wyze app by selecting the Plug from the Home tab. Then press the Settings SettingsGear__1_.png icon and choose Remove Device at the bottom of the page. After removing the Wyze Plug you can add the product again by following the Wyze Plug Setup Guide.

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