Connection Troubleshooting for Wyze Bulb

Having trouble with your Wyze Bulb disconnecting? Follow these troubleshooting steps to figure out the best fix.

  1. Please ensure the bulb is plugged in and turned on at the physical switch. 
    • The bulb requires a constant power source to stay connected
    • If connected to a dimmer switch, make sure the dimmer switch is set to maximum to ensure the Bulb is getting the power it needs.
  2. If powered on, please try Power-Cycling the Bulb next. To do this, turn the power off and then back on from the physical switch. 
  3. If you're still not seeing the Bulb online after Power-Cycling, try a Factory Reset to re-add the Bulb to your account.
If your Bulb has to be regularly set back up after falling offline, please contact us so we can help you find a solution.
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