Wyze Cam showing offline but the Live Stream works

If your Wyze Cam is showing an offline Cloud.jpg symbol, yet you can still access the Live Stream, below provides a few steps that can be taken. Your camera appearing offline can also lead to contact and motion sensors falling offline if they're attached to a Bridge plugged into the affected camera.

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To fix this you will need to power cycle your camera. 

  1. Unplug the camera from its power source. This can be done either on the wall or camera side.
  2. Allow 5-10 seconds to pass for the camera to completely discharge.
  3. Plug the camera back into the power source and allow it reinitialize. 

Once you have power cycled the camera you should see the On.jpg symbol by the associated camera. 

Firmware Update

We also recommend updating your firmware to help prevent this from happening in the future. 

To do this, go to Account > Firmware Upgrade. Here you will be able to see if you have the newest version. You also have the option to Upgrade All if a new firmware version is available.

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