My Wyze Cam with Cam Plus doesn't record anything.

Problem

The camera has Cam Plus enabled, but doesn't record anything.

Troubleshooting Steps

  1. Make sure your camera is connected to the Internet.
    • Tap on your camera in the Wyze app to see if the Live Stream is working.
  2. Make sure your motion detection is turned on.
    1. Tap on your camera in the Wyze app.
    2. Tap on the Settings gear on the top right, then Event Recording.
    3. Tap the toggle next to Detects motion so that it's set to on.
  3. Reboot the device by unplugging it, and plugging it into the power source again.

If Cam Plus still doesn’t record anything, navigate to Account > Help & FeedbackSubmit a Log. Save your ticket number, and send it along to our support team so we can look into it.

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