What is your warranty policy?

Limited Warranty

All quality-related defects on products sold directly by Wyze Labs or authorized resellers are covered by a one-year limited warranty, beginning on the date of purchase. Defective products will be replaced with a new model, a refurbished model of equal value or, if both are unavailable, the model nearest to the original model's form, functionality, and performance. 

The following products are NOT covered by the Limited Warranty:

  • Products submitted beyond the original one-year limited warranty period
  • After the initial 30 days after purchase, any product issue that is not quality-related
  • Products submitted without valid proof of purchase
  • Products that are physically located outside the United States
  • Products purchased from unauthorized resellers
  • Products that are lost or stolen
  • Products received without charge in a Wyze Labs giveaway or donation, or as samples
  • Products on which repairs have been attempted
  • Products subjected to falls, extreme temperatures, water, or other operating conditions contrary to the Wyze Labs documentation

PetSmart Canada Warranty

For orders placed at PetSmart in Canada, you can process your return or replacement through PetSmart directly. Reach out to them here: https://www.petsmart.ca/help/

If you are located in the US and have a US mailing address, reach out to our support team and we’ll be happy to help.

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